434-566-0880Answers to commonly asked questions about OpenSpace:
1. Can you host my large-group meeting? How about arrange for catering?
We have three great work studios available, the largest of which seats up to 16 people (see the Spaces tab for more info). Meetings are billed under the Occasional Plan at $9 per hour per person. One attendee will need to signup for the Occasional Plan, and all minutes used during a meeting will be billed to this account. We will only charge your group for the exact number of minutes used. Thus, if you reserve a studio for 3 hours and your meeting concludes after 2.5 hours, we will charge you for 2.5 hours rather than 3. For further detail, see an example of standard billing below:
We will happily arrange catering for you- there are some great local vendors that we work with or you can suggest one. Breakfast, lunch, or dinner, just let us know your needs. We do require that all outside food be arranged through us.
2. How can I reserve a work studio?
Just let the Concierge at the “Hello” bar know what you need: members can either call 434-566-0880 or email us at [email protected]. To guarantee a room, you’ll want to make your reservation as soon as you are able to do so. If you need to cancel a reservation, please give us as much advanced notice as possible so we can accommodate other members who would like to use a work studio. You can see what rooms are available here: /calendars.
3. Where should I park?
We offer several options:
- Street parking on Second Street and Monticello Avenue is generally pretty reliable with free two-hour or all-day parking.
- The Water Street Parking Garage is just up the road and we offer parking validatation for two hours.
- Please note that parking in the ACAC parking lot is a no-no…
- And, you can always go green and bike- bike racks are available right outside the main entrance.
4. Can I try it out for a day?
Absolutely! It’s one thing to hear how something works and it’s another thing entirely to try it out. Come on in and take a tour and we’ll give you a Free Day Pass that you can use right away for a “trial run” or save for another day.
5. Can I talk on the phone?
If you’re comfortable taking a call at your table feel free, we just ask that you be considerate of those around you volume-wise. Or if you’d prefer a little privacy, you can reserve a work studio for the time of your call. We also have a Polycom conference phone that can be set up in any of our work studios for conference calls.
6. Can I bring a guest?
Of course. Guests are always welcome! Unlimited members even get 8 free guest hours each month. All other guest time is billed at $9 per hour per person. Please note that guests are not allowed in the space outside of our regular business hours, and all guests must be 18 years or over.
7. Can I really work whenever I want?
Yes, really- we offer several options. Unlimited members get 24/7 Access to the space included in their plan. Just go to the Amenities tab in your OpenSpace member account to request 24/7 Access and we’ll get you a fob. Or, if you think you’ll be in the space only occasionally during our regular business hours (8-6 Monday-Friday) but would still like to have after hours access, you can choose our Moonlighter Plan to get 24/7 Access for only $99/month. Make sure you check out the after hours “rule-book” too once you’ve requested 24/7 Access: /rule-book.
8. Help, I need a paperclip!
We’ve got plenty of those and more! We keep everything located in the station behind the “Hello” bar—check it out and help yourself to whatever office supplies you need.
9. How much does it cost to print? What about scanning and faxing?
How does “included in your membership” sound? Pretty great, right! We mean it when we say “all-inclusive”– printing, scanning, and faxing are available to you at anytime—no charge!
10. Do I have to pay for drinks or snacks?
Nope, the snacks and drinks are for you—yes they are—and they’re delicious!
11. Can I use the kitchen?
Make yourself at home! You can leave your lunch in the fridge, use the microwave, and have all the drinks you want from the fridge–however, we do advocate that you manage your sugar and caffeine intake wisely.
12. Is there a locker where I can store my things?
We do indeed have lockers, and they also double as mailboxes! Lockers are included in the Unlimited Plan at no extra cost. To request a locker, just go to the Amenities tab in your OpenSpace member account and we’ll get you your key. If there are none available, we can add you to our waiting list, but never fear, it’s usually quite short!
13. I don’t have a locker- can I still receive my mail here?
Of course! We offer mail service for our Occasional members for $25/month. Use the OpenSpace address (455 Second St. SE- just add ‘Suite 101’) as your business address, and we’ll collect and sort your mail and have it ready for you to pick up at the “Hello” bar. To request mail service, just go to the Amenities tab in your OpenSpace member account and choose the Mail Service amenity. Once you’ve requested the mail service, you can check your mail anytime you’d like during our normal business hours.
14. Can I switch plans?
You may, at anytime and at no charge! The Unlimited Plan is billed on a monthly basis from the date of your sign-up, and the Occasional Plan can be upgraded at anytime. Life is unpredictable, so we’re flexible! To change your plan, just log in to your OpenSpace member account and choose the ‘Change Plan or Billing Info’ option. Please note when downgrading, however, that the Unlimited Plan cannot be prorated.
15. How do I sign up?
We’re glad you asked! Signing up is easy and can be done right where you sit! Just visit our Pricing Page, select your plan, fill out the form, and you’re in!
Still have questions? Let us know- you can reach us at 434-566-0880 or at [email protected]. We can’t wait to hear from you!
